Dispute Resolution

Alternative Dispute Resolution

In the event of a dispute, consumers may contact an Alternative Dispute Resolution (ADR) entity.

Arbitration Centers in Portugal

• CNIACC – National Centre for Information and Arbitration of Consumer Disputes
  www.cniacc.pt
• CACCL – Lisbon Consumer Dispute Arbitration Centre
  www.centroarbitragemlisboa.pt
• CIAB – Consumer Information, Mediation and Arbitration Centre (Braga)
  www.ciab.pt

European Online Dispute Resolution Platform

Under Regulation (EU) No 524/2013, EU consumers may also use the European Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

Our email address for dispute resolution purposes: geral@virezaboutique.com

Additional Information

For more information about your rights as a consumer, visit the Portuguese Consumer Portal: www.consumidor.gov.pt